bepch Privacy Policy

bepch ("bepch", "we", "us", "our") operates the online casino and sports betting platform accessible at bepch.com. In the course of providing our services to players in Pakistan and other markets, bepch necessarily collects and processes certain personal data relating to our registered players and website visitors.

This Privacy Policy ("Policy") sets out in detail what personal data bepch collects, the purposes for which that data is processed, the legal bases on which we rely to process it, how long we retain it, and the rights you have as a data subject with respect to your own personal information.

We have written this Policy in plain, readable English so that Pakistani players can clearly understand how their data is handled without needing a legal background. If anything in this Policy is unclear, please contact us via live chat on bepch.com and our support team will be happy to assist.

This Policy should be read together with the bepch Terms and Conditions and the bepch Responsible Gaming Policy, all of which form part of the agreement between you and bepch.

bepch collects personal data through several channels, including your Account registration, your use of the Platform, your payment transactions, and your interactions with our support team. The categories of personal data we collect are set out below.

bepch uses the personal data we collect for the following purposes. Each purpose is linked to a legal basis, which is detailed in Section 4 of this Policy.

• Account Creation and Management: We use your identity and contact data to create, maintain, and administer your bepch Account, verify your identity, and communicate important account-related information to you.
• Processing Transactions: Your financial data is used to process deposits and withdrawals via JazzCash, EasyPaisa, HBL, UBL, Meezan Bank, SadaPay, and USDT TRC20. We retain transaction records as required by our compliance obligations.
• KYC and Fraud Prevention: We use identity and financial data to carry out Know Your Customer verification checks, detect and prevent fraud, money laundering, and other financial crimes, and to comply with our obligations under applicable anti-money laundering frameworks.
• Responsible Gaming: Usage data and betting history are monitored to identify patterns that may indicate problem gambling. This processing supports our commitment to player welfare and our Responsible Gaming obligations, including the administration of deposit limits, cooling-off requests, and self-exclusion orders.
• Platform Improvement: Technical and usage data help us understand how players interact with the bepch Platform, diagnose technical issues, improve game performance, and enhance the overall user experience.
• Customer Support: Communications data is used to respond to your enquiries, resolve disputes, and maintain records of support interactions for quality assurance and training purposes.
• Marketing Communications: Where you have opted in to receive promotional communications, we use your contact and preference data to send you relevant offers, bonus notifications, and platform updates. You may withdraw your marketing consent at any time from your Account settings.
• Legal and Regulatory Compliance: We process your personal data as necessary to comply with applicable legal obligations, including responding to lawful requests from regulatory authorities, courts, or law enforcement agencies.

bepch processes your personal data on the following legal bases, as applicable to each processing activity:

• Contractual Necessity: Processing your identity, contact, and financial data is necessary for bepch to perform the contract between us — specifically, to operate your Account, accept deposits, settle winnings, and provide access to games and betting markets.
• Legal Obligation: Certain processing activities, including KYC verification, transaction monitoring, and record-keeping, are required by applicable anti-money laundering regulations and gaming compliance frameworks. We cannot waive these obligations regardless of your preferences.
• Legitimate Interests: We process technical and usage data on the basis of our legitimate interests in operating a secure, high-quality gaming platform, preventing fraud, and improving our services — provided those interests are not overridden by your rights and freedoms.
• Consent: Where we rely on your consent — principally for marketing communications — you may withdraw that consent at any time. Withdrawal of consent does not affect the lawfulness of processing carried out prior to withdrawal.

bepch does not sell your personal data to third parties. We share your data only with carefully selected third parties where necessary for the legitimate operation of the bepch Platform, and only to the extent required for those specific purposes. Third-party recipients may include:

• Payment Processors: JazzCash, EasyPaisa, HBL, UBL, Meezan Bank, SadaPay, and cryptocurrency processing services receive the transaction and identity data necessary to process your deposits and withdrawals securely. Each payment partner is bound by their own data protection obligations.
• Game Providers: Third-party game studios and software providers that supply casino games and sports betting technology to the bepch Platform receive limited technical and session data necessary to deliver game functionality. These providers do not receive your full identity or financial data.
• KYC and Identity Verification Services: Specialist third-party identity verification providers may process your KYC documents and identity data on our behalf to verify your age, identity, and the source of your funds where required.
• Fraud Prevention and Security Services: We share technical and transactional data with fraud detection service providers to protect the integrity of the bepch Platform and safeguard all players.
• Legal and Regulatory Authorities: bepch may be required to disclose your personal data to law enforcement agencies, regulatory bodies, or courts in response to lawful orders, warrants, or regulatory requests. We will notify you of any such disclosure where we are legally permitted to do so.
• Professional Advisors: Lawyers, accountants, and auditors engaged by bepch may access limited personal data in the course of providing professional services, subject to strict confidentiality obligations.

bepch.com uses cookies and similar tracking technologies to operate the Platform effectively and to enhance your browsing experience. A cookie is a small text file stored on your device by your web browser when you visit a website. The types of cookies used on the bepch Platform are described below:

• Strictly Necessary Cookies: These cookies are essential for the bepch Platform to function correctly. They maintain your session state, keep you logged into your Account, and enable core security features. These cookies cannot be disabled without impairing Platform functionality.
• Performance and Analytics Cookies: These cookies collect anonymised data about how visitors use the bepch website — for example, which pages are visited most frequently and whether visitors encounter error messages. This data helps us improve the Platform experience over time.
• Functional Cookies: These cookies remember your preferences, such as your preferred language, game lobby filter settings, and responsible gaming reminder configurations, so you do not have to re-enter them on each visit.
• Marketing Cookies: Where you have consented, these cookies track your activity on the bepch Platform to help us deliver relevant promotional content and to measure the effectiveness of our marketing campaigns.

You may manage your cookie preferences through your browser settings. Please note that disabling certain cookies may affect the functionality of the bepch Platform. Your continued use of bepch.com after being presented with our cookie notice constitutes acceptance of our use of strictly necessary cookies.

bepch retains your personal data only for as long as is necessary for the purposes for which it was collected, or as required by applicable law. Our general retention approach is as follows:

• Active Account Data: Identity, contact, financial, and usage data associated with an active bepch Account is retained for the full duration of the Account relationship.
• Post-Closure Retention: Following Account closure — whether voluntary or otherwise — bepch retains your personal data for a minimum period of five (5) years in order to meet our anti-money laundering record-keeping obligations and to handle any post-closure disputes or regulatory enquiries.
• KYC Documents: Identity verification documents are retained for the same minimum five-year period post-closure, or longer if required by applicable regulations.
• Transaction Records: All deposit and withdrawal records are retained for a minimum of five (5) years from the date of each transaction.
• Marketing Data: If you withdraw your marketing consent, we will cease using your data for marketing purposes promptly, though we will retain a record of your opt-out preference to ensure we honour it going forward.
• Support Communications: Live chat transcripts and email correspondence with our support team are retained for up to three (3) years for quality assurance and dispute resolution purposes.

When your personal data is no longer required for any active retention purpose, bepch will securely delete or anonymise it in a manner that ensures it cannot be reconstructed or re-identified.

bepch takes the security of your personal data seriously and implements a range of technical and organisational measures to protect your information against unauthorised access, accidental loss, alteration, or disclosure. Our security measures include, but are not limited to:

• Encryption in Transit: All data transmitted between your device and the bepch servers is encrypted using industry-standard TLS (Transport Layer Security) protocols. bepch.com enforces HTTPS across all pages.
• Encryption at Rest: Sensitive personal data stored on bepch infrastructure, including KYC documents and financial records, is encrypted at rest using strong encryption standards.
• Access Controls: Access to personal data within bepch is restricted on a strict need-to-know basis. Staff members are granted only the minimum level of data access required to perform their role.
• Secure Account Authentication: bepch Account login is protected by password hashing and optional two-factor authentication. Players are responsible for maintaining the security of their own login credentials.
• Regular Security Assessments: bepch conducts regular internal security reviews and engages third-party security experts to assess and improve our data protection infrastructure on an ongoing basis.
• Incident Response: In the event of a data security incident that poses a risk to your personal data, bepch will notify affected players and relevant authorities in accordance with applicable incident reporting requirements.

As a data subject, you have the following rights with respect to the personal data bepch holds about you. To exercise any of these rights, please contact our support team via live chat on bepch.com or by email at [email protected].

• Right of Access: You have the right to request a copy of the personal data bepch holds about you. We will respond to verified access requests within a reasonable timeframe, typically within 30 days.
• Right to Rectification: If any personal data bepch holds about you is inaccurate or incomplete, you have the right to request that we correct or complete it. You may update certain Account information directly from your bepch Account settings.
• Right to Erasure: In certain circumstances, you have the right to request that bepch delete your personal data. Please note that this right is subject to our legal retention obligations — we may not be able to delete data that we are required to retain under anti-money laundering or gaming regulations.
• Right to Restrict Processing: You may request that bepch restrict the processing of your personal data in certain circumstances, for example where you contest the accuracy of the data or object to our processing on legitimate interests grounds.
• Right to Data Portability: Where processing is based on your consent or on contractual necessity, you have the right to receive your personal data in a structured, commonly used, and machine-readable format.
• Right to Object: You have the right to object to the processing of your personal data where we rely on legitimate interests as our legal basis. You also have an absolute right to opt out of direct marketing at any time.
• Right to Withdraw Consent: Where processing is based on your consent, you may withdraw that consent at any time without affecting the lawfulness of prior processing. To withdraw marketing consent, update your preferences in your bepch Account settings.

The bepch Platform is strictly intended for persons aged 21 years and older. bepch does not knowingly collect or process personal data belonging to any person under the age of 21. Age verification is a mandatory step in the bepch registration process, and further verification may be required before withdrawals are processed.

If bepch discovers or is notified that personal data has been collected from a person under the age of 21, we will immediately suspend the associated Account, void any associated transactions, and delete the personal data in question without undue delay. The matter may also be referred to relevant authorities where required.

Parents and guardians are encouraged to use parental control and internet filtering software to prevent minors from accessing gambling websites, including bepch.com. If you believe a minor has created a bepch Account, please contact our support team immediately via live chat so we can investigate and take appropriate action.

bepch operates as an international online gaming platform. In the course of providing our services, your personal data may be transferred to and processed in countries outside of Pakistan, including countries where our game providers, payment processors, or technology infrastructure partners are located.

Where such international transfers occur, bepch takes appropriate steps to ensure that your personal data is protected to a standard that is substantially equivalent to the protections applicable in your home jurisdiction. These steps may include entering into data transfer agreements with the relevant recipient that incorporate appropriate contractual safeguards, or transferring data only to recipients operating in jurisdictions that maintain adequate data protection standards.

If you have questions about the specific safeguards applied to any international transfer of your personal data, please contact our support team via live chat and we will provide the relevant information to you.

bepch reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data processing practices, applicable legal requirements, or the services we offer. The "Last Updated" date at the top of this page will be revised whenever a material change is made.

Where changes are material — meaning they significantly affect how we process your personal data or the rights available to you — bepch will notify registered players via the email address associated with their Account prior to the changes taking effect. For minor clarifications or non-material updates, the revised Policy will be posted on this page without separate notification.

Your continued use of the bepch Platform following the effective date of any revised Privacy Policy constitutes your acknowledgement of the updated Policy. If you do not agree with any changes, you may request Account closure as described in our Terms and Conditions.

If you have any questions, concerns, or requests regarding this Privacy Policy or the manner in which bepch processes your personal data, please do not hesitate to get in touch using the contact channels below:

• Live Chat: Available 24/7 on bepch.com. This is the fastest channel for all privacy-related queries, including data access requests and marketing opt-out requests.
• Email: You may contact our privacy team at [email protected]. Please include "Privacy Query" in the subject line along with your registered Account username to help us respond efficiently.

bepch is committed to resolving all privacy-related queries fairly and promptly. We will acknowledge your request within 48 hours and aim to provide a substantive response within 30 days, subject to the complexity of the request and any identity verification requirements.